Privacy Policy

1. Controller

KORO d.o.o., Ilije Gregorića 34, 10291 Brdovec, Croatia · E-mail: info@korocharter.com · Tel: +385 99 5544 567

2. Hosting and server logs

This website is operated by a hosting provider in the EU. When the pages are accessed, technically necessary data (e.g., IP address, date and time, page accessed, browser type) is stored in server log files to ensure secure operation (Art. 6(1)(f) GDPR). The data is deleted after a short period of time.

3. Contact form, inquiry and email

If you contact us via the contact or inquiry form or by email, we process your details (e.g. name, email, phone number, travel period, message) exclusively for the purpose of processing your request and initiating a contract (Art. 6(1)(b) GDPR).

4. Chat on the website

Our chat runs on our own server. Your messages, voluntarily provided contact information, the language, and the page you visited are stored so that our team can answer your request. A random chat ID is locally stored in your browser (Local Storage). Chat sessions are deleted no later than 12 months after they are created. If automatic response (AI) is enabled, chat messages are sent to Anthropic PBC (USA) for the purpose of creating the response; the transmission is based on appropriate safeguards (EU standard contractual clauses).

5. WhatsApp

If you contact us via the WhatsApp button, the privacy policy of WhatsApp (Meta) also applies. Use is voluntary.

6. Google Maps

The map on the contact page will only be loaded after you click on it. Only then will data (including your IP address) be transmitted to Google.

7. Fonts

All fonts are loaded from our own server; there is no connection to Google Fonts.

8. Your rights

You have the right to information, rectification, deletion, restriction of processing, data portability and objection. In addition, you can complain to a supervisory authority, in Croatia, at the Agencija za zaštitu osobnih podataka (AZOP).

9. Cookies

Detailed information about the cookies used on this website can be found in our Cookie Policy.